Natural Language Processing (NLP)
Make written information easier to use
Customer messages and reviews are full of useful information. There's usually far too much of it to sort by hand. Natural language processing, or NLP, helps software work with this text. It can identify topics, extract useful details or analyse the sentiment in customer feedback.
Tools for a specific task
We develop NLP applications including chatbots and text analysis tools. A support team might need help handling incoming questions; a product team might want to understand recurring feedback. The useful starting point is what you want to find or do with the text. That determines how the application should process it and present the results.
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